Expert motor trade mediation.
Resolved without court.
Fast, fair, and legally binding dispute resolution for car buyers and automotive dealerships. Guided by a former Dealer Principal with a First-Class Law Degree.
Splitting the fee ensures neutrality and a willingness to settle.
Why both sides trust this process
Skip the uncertainty. The final settlement is structured to be legally binding, giving both parties complete closure and security without stepping foot in a courtroom.
You aren't dealing with a generic mediator. Your case is handled by an expert with 10 years of Dealer Principal experience combined with a First-Class Law Degree.
Court battles take months, cost thousands, and destroy reputations. Most disputes are resolved within 72 hours of all paperwork being completed.
Stuck in a deadlock with a garage or dealership? You don't need to risk thousands on court fees or suffer through months of stress. Get an independent, legally binding decision from an expert who knows exactly how dealerships operate and how consumer law protects you.
Protect your dealership's reputation, save your staff's time, and eliminate spiralling legal costs. Resolve vehicle, repair, or warranty disputes through a mediator who spent a decade running dealerships as a Dealer Principal. I understand your margins, your operational realities, and the law.
- •The court process expects both sides to attempt mediation or settlement before bringing an action.
- •A party that will not engage in mediation could find it counts against them if the dispute later reaches court.
- •Mediation only works where both parties are willing to reach a resolution — which is what makes it fast, fair and final.
The intersection of automotive insight & legal expertise
Most mediators understand the law, but they don't understand the motor trade. Most car dealers understand the trade, but they don't understand the nuances of the law.
That's where I come in. With a First-Class Law Degree and 10 years of experience operating at the highest level as a Dealer Principal, I provide an unparalleled perspective on automotive disputes. I know the pressures dealers face, I know the rights consumers have, and I know how to find the common ground that delivers a swift, legally binding resolution.
A simple 7-step process
- 1One party engages us
Either the customer or the dealer contacts us and engages the service. One approach is all it takes to open the process.
- 2We confirm willingness to mediate
We approach the other party and confirm their willingness to mediate. Mediation only proceeds where both sides are open to a resolution.
- 3Fees are paid
Each party pays their £75 share of the £150 fixed fee — split evenly to keep the mediator neutral to both sides.
- 4Evidence is submitted
Both sides submit their evidence — invoices, photographs, correspondence — so the full picture is on the table.
- 5Shuttle telephone mediation
A shuttle telephone mediation of around 1 hour is booked. The mediator moves between the parties, cutting through emotion to find common ground.
- 6A settlement is reached
Where possible, a legally binding settlement agreement is reached — resolving the dispute without a courtroom.
- 7Signed & enforceable
The agreement is signed by both parties and is enforceable in court, giving both sides certainty and closure.
Start your resolution
Tell us about the dispute — customer or dealer, either side can start.
Splitting the fee ensures neutrality and a willingness to settle — and £75 is significantly less than the cost of submitting a claim. Most disputes are resolved within 72 hours of all paperwork being completed.